My lucky888 Terms & Conditions – Official Malaysia Platform Usage Terms

In this my lucky888 Terms & Conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "my lucky888" / "Platform" / "We" – refers to the online entertainment platform accessible via mylucky888.im, including all services, games, and features available on it.
• "Member" / "You" / "User" – refers to any individual who has registered a valid account with my lucky888 or who accesses any part of the platform.
• "Account" – refers to the account registered by a Member with my lucky888, including all personal information, account balance, transaction history, and related activity records.
• "Real Money" – refers to Malaysian Ringgit (MYR / RM) deposited into a my lucky888 account and used for wagering.
• "Bonus" – refers to any credit, free funds, or other benefit granted by my lucky888 to a Member as part of a promotion or rewards programme.
• "Rollover" – refers to the minimum wagering amount that must be completed before a bonus withdrawal is permitted.
• "Game" – refers to all types of games available on my lucky888, including Live Casino, table games, Sports Betting, and e-sports.

To register and use my lucky888 services, you must meet all of the following eligibility requirements at all times:

1. Aged 21 years and above – this is an absolute requirement. my lucky888 does not permit underage individuals to register or play under any circumstances.
2. Is a Malaysian citizen or legal resident present in Malaysia at the time of using the services.
3. Has full legal capacity to enter into a binding agreement under applicable law.
4. Is not on any self-exclusion list or any exclusion list maintained by any institution or authority.
5. Acting on your own behalf and not as an agent or representative of any third party.

Upon registering an account with my lucky888, you agree to provide complete, accurate, and up-to-date information. This includes:

• Full name as shown on a valid Malaysian identity card or passport.
• Your exact date of birth for age verification purposes.
• An active email address used solely by you.
• An active Malaysian mobile number registered in your name.
• Valid bank account or digital wallet details for financial transaction purposes.

You are responsible for ensuring that all information in your my lucky888 account is kept up to date at all times. If any of your personal details change, please update them via the profile section or contact my lucky888 customer support within 7 days of the change.

All financial transactions on my lucky888 are conducted in Malaysian Ringgit (RM / MYR). Accepted payment methods are:

Withdrawals must be made via the same payment method used for the deposit. If the original deposit method is unavailable for withdrawals, please contact my lucky888 customer support for assistance.

My lucky888 reserves the right to request proof of ownership of a payment method before processing any withdrawal. This includes screenshots of an e-wallet or bank statement confirming that the account belongs to the registered Member.

All bonuses and promotions offered by my lucky888 are subject to the specific terms and conditions set for each promotion, in addition to the following general rules:

• Each member may claim each type of bonus once only, unless otherwise stated in the relevant promotion's terms.
• Bonuses cannot be transferred between accounts or converted directly to cash without first fulfilling the rollover requirements.
• The standard rollover requirement at my lucky888 ranges from 1x to 15x depending on the bonus type. Specific rollover requirements are stated on each promotion page.
• The my lucky888 Welcome Bonus of up to RM888 is available exclusively to new members who have never previously held an account on this platform.
• My lucky888 reserves the right to void any bonus where abuse or an attempt to exploit the promotions system is found.

Members suspected of using multiple accounts to claim duplicate bonuses, using bots to meet rollover requirements, or engaging in any form of bonus fraud will have all associated accounts closed and all balances forfeited without prior notice.

All bets placed at my lucky888 are subject to the following rules:

• Confirmed bets cannot be cancelled or altered after placement, except in circumstances specifically provided for under the rules of the relevant game.
• In the event of a technical failure during a game, my lucky888 will rely on system records to determine the outcome. Results recorded by the my lucky888 server are final.
• Minimum and maximum bet limits vary by game type and table. Bet limit information is clearly displayed at each table and game.
• Sports Betting wagers on matches that are postponed or cancelled before an official result is reached will be refunded to the member's account within 24 hours.
• For Live Casino, results announced by the dealer are final once the round has ended. Any dispute must be filed within 24 hours of the match date.

You are solely responsible for maintaining the security of your my lucky888 username and password. The following security measures are the Member's responsibility:

• Do not share your login credentials with anyone, including family members or friends.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA), available under the security settings of your my lucky888 account.
• Log out of your account after every session, especially when using a shared device.
• Do not access your my lucky888 account over unsecured public Wi-Fi networks.

My lucky888 will not be held liable for any losses resulting from unauthorised third-party access to your account if such access was caused by your own negligence in safeguarding your login credentials. Report any suspicious activity to my lucky888 customer support immediately.

The following activities are strictly prohibited on the my lucky888 platform and will result in immediate action, including account closure and forfeiture of balances:

• Registering or operating more than one account simultaneously or at different times.
• Using automated software, bots, or any other technology to assist with betting or fulfilling rollover requirements.
• Providing false information, impersonating another person, or using fraudulent identification documents.
• Engaging in any form of money laundering or terrorism financing through the platform.
• Colluding with other players to manipulate game outcomes or abuse the bonus system.
• Accessing the platform from a geographical region where the use of online gambling services is specifically prohibited.
• Abusing the customer support system through false complaints or threats directed at my lucky888 staff.
• Transferring account balances to other players without my lucky888's approval.

My lucky888 reserves the right to suspend or close any Member's account without prior notice in the following circumstances:

• Violation of any section of these Terms & Conditions.
• Requests by relevant law enforcement authorities or regulatory bodies.
• Suspected fraudulent activity, money laundering, or any financial crime.
• Account inactivity for more than 12 consecutive months.
• A request by the Member themselves to close their account.

Members may also close their my lucky888 account at any time by contacting our customer support. Prior to closure, all outstanding rollover requirements will be voided and only the deposited Real Money will be returned once all checks are completed.

My lucky888 provides this platform "as is" and makes no guarantee that the service will be available at all times without interruption. To the extent permitted by law, my lucky888 is not liable for:

• Financial losses incurred as a result of gaming, wagering, or betting-related decisions.
• Technical failures, server outages, or internet connectivity issues beyond our control.
• Indirect, incidental, or consequential losses, including loss of anticipated income.
• Acts or omissions by third parties, including game software providers, payment processors, or internet service providers.

My lucky888's maximum liability to any Member in any case shall not exceed the total amount deposited by the Member in the 30 calendar days prior to the claim being made.

My lucky888 respects the privacy of all Members and is committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). The collection, use, and storage of your personal data is governed by Privacy Policy ours, which forms part of these Terms & Conditions.

By registering an account with my lucky888, you agree to allow us to use your data for the following purposes:

• Processing your deposit and withdrawal transactions.
• Identity verification and compliance with legal requirements.
• Sending promotional and bonus communications (which you may unsubscribe from at any time).
• Service improvement and enhancement of your user experience on the my lucky888 platform.

My lucky888 is fully committed to responsible gaming practices. We provide a range of tools to help Members manage their use of the platform:

• Deposit Limit: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limit: Set a maximum loss limit within a given time period.
• Session Limit: Set a daily limit on the time you spend on the platform.
• Take a Break: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from the platform permanently or for a period of 6 to 24 months.

If you have any dispute regarding game outcomes, financial transactions, or any aspect of my lucky888's services, the following procedure must be followed:

1. Contact customer support within 24 hours – Submit your complaint via live chat or email to support@mylucky888.im within 24 hours of the incident.
2. Provide evidence – Include screenshots, transaction IDs, date and time, and a full description of the dispute.
3. Investigation Process – my lucky888 will investigate your complaint within 5 business days and provide a written response.
4. Final decision – Decisions made by my lucky888 upon completion of the investigation are final and binding.

While an investigation is in progress, my lucky888 may temporarily suspend the account in question as a precautionary measure. This does not imply guilt – it is standard procedure to protect all parties involved.

These Terms & Conditions are governed and interpreted in accordance with the laws applicable to online platform operations. Any dispute arising from or in connection with these Terms & Conditions that cannot be resolved through my lucky888's internal complaints procedure shall be referred to binding arbitration.

By using the my lucky888 platform, you acknowledge that you understand and accept that laws governing online gambling may vary by location, and it is solely your responsibility to ensure that your use of this platform is lawful in your jurisdiction.

My lucky888 reserves the right to amend, update, or add to any part of these Terms & Conditions at any time. Notice of material changes will be provided via:

• Email sent to the address registered to your account.
• A pop-up notification on the my lucky888 platform upon your next login.
• A statement in the Terms & Conditions section of the website with a clearly indicated update date.

Minor changes that do not materially affect Members' rights may be made without prior notice. Continued use of the my lucky888 platform following notification of changes constitutes acceptance of the updated terms. If you disagree with any changes, you have the right to close your account without penalty before the effective date of those changes.